Booking Conditions

All you need to know for your reservation

You can book by telephone, mail, fax or e-mail.

Your room will be ready for you by 3:00 pm at the latest. We kindly ask you to check out of your room by 10:00 am on the day of your departure.

You can pay cash, with your EC card and by Visa and MasterCard.

Bank details

Raiffeisenbank Radenthein-Bad Kleinkirchheim
IBAN: AT37 3945 7000 0051 4547
BIC: RZKTAT2K457
Account holder: Hotel Burgstaller GmbH & Co KG

Cancellation

Sometimes you have no choice - you have to cancel your holiday. In order to be best prepared for such situations, we recommend purchasing travel cancellation insurance. We will be happy to help you find the right policy.

Cancellation up to 8 weeks before your holiday: repayment of the deposit minus € 20 processing fee.

Cancellation up to 4 weeks before your holiday: your deposit will be forfeited and will not be returned.

Cancellation within 4 weeks of your holiday: 70% of the travel cost will be charged

Cancellation within 1 week of your holiday: 90% of the travel cost will be charged if your room cannot be rebooked to someone else

The Austrian hotel regulations apply. Payable and enforceable in 9800 Spittal/Drau.