Useful Information A-Z

All you need to know for your stay

Here you can find out everything you need to know about your stay with us at the Familiengut Burgstaller.

Your rooms will be available from 3pm on your day of arrival.

We appreciate you vacating your room by 10am on the day of departure and settling up the room bill at reception.

Late Check-out
You can gladly ask at reception whether a late check-out would be possible for your room. (Surcharge € 30.00 per adult including midday snack, kids free. Without the room, the surcharge for the use of the hotel's facilities and a midday snack is € 15.00 per adult, kids free.)

Evening Meals
Between 6.30pm and 8.30pm, you can be spoiled by the head chef Stefan Kerschbaumer and the kitchen team with specialities from the traditional Alpine-Adriatic cuisine. Much of the food comes from our own farm and our own vegetable, herb, fruit and berry garden.

Paracelsus-Apotheke, Paracelsusstraße 2, 9545 Radenthein, Tel. +43 4246 20550
In July and August (Mon to Fri, 9am-12pm), the Pharmacy in Döbriach is open (diagonally opposite from the hotel)
General Medicine
Dr. Dorfinger, Hauptstraße 56/2, 9545 Radenthein, Tel. +43 4246 5000
Dr. Usejni, Villacher Straße 18, 9545 Radenthein, Tel. +43 4246 2059
Dr. Lampel, Neue Heimat 27, 9545 Radenthein, Tel. +43 4246 290190

Dr. Greiner, Hauptstraße 4, 9545 Radenthein, Tel. +43 4246 3141

Baby Kitchen
Should you need hot milk or hot water for a bottle, you can gladly get these from our service personnel.

Baby Package
For your little ones, you will receive a baby cot, baby wash, changing mat, nappy pail, potty, toilet seat, stool, children's high chair, children's cutlery, kettle and buggy.

Baby monitor
Our free-of-charge baby monitors work via your room telephone. These can be connected to your mobile phone. You can move around freely and are not bound to the radio coverage of a normal baby monitor.

1. Please leave your mobile phone number at reception.
2. Pick up the handset and dial 99. A recorded voice will confirm the activation of your baby monitor. Important information: Please do not hang up phone, but take it off the hook. Should your child begin to cry, you will receive a call to the registered mobile phone.
3. When you come back into the room, please hang up the phone again! By doing this the baby monitor is deactivated.
4. To reactivate it, you would need to dial 99 again.

Bathrobes, for adults and children up to 6 years, can be picked up free of charge at reception or from housekeeping. Please drop off your bathrobe at reception on the day of departure. Thank you.

Our bar with a beautiful selection of exclusive wines and spirits, short and long drinks, is open until 12am daily.

The “Animal Village” is home to our guinea pigs, rabbits, goats, sheep, alpacas, mini ponies and hens and is the favourite place of many children. Feeding, stroking and grooming brings great joy. Integrated into the “Animal Village” is the children's garden with sweet berries, crunchy vegetables and other edible temptations.

You can gladly drop off franked letters and postcards at reception. Stamps are also available at reception.

Shopping possibilities
In the village of Döbriach, there are some shops, such as the food store (Spar), the tobacco shop, the bakery, the shoe shop and the bank.

Bike Rental
We rent out city-bikes and mountain bikes with a lock free of charge.

You can also get E-Bikes from us - registration the day before at reception:
½ day from € 20.00
Whole day  from € 36.00

Our small, fine gym has direct access to the garden and is open for our guest daily.

Outdoor Pool
The wood-heated pool (approx. 28° C) is open daily from 07:30am to 10pm.
We ask that parents do not leave kids unattended in the pool area.
Outside of the kid's club, there will be no supervision by our childcare supervisors.

Get the day off to a good start - with the breakfast buffet (please disinfect your hands first), where you can help yourself from 7.30am to 10am.

Lost Property
Should you lose something on holiday please contact our receptionists. If you find something, we'll be glad to receive it at lost property in reception.

Football is played often at the Familiengut. You can find balls in the kid's club or at the reception.

We ask you to check and sign for all drinks and other food and drinks vouchers the next day at reception. These vouchers can then be attached to your room bill. Please note, that complaints about unsigned vouchers can no longer be considered.

The Millstatt 18-hole golf course is located just a 15 minutes’ drive away from the hotel.

Golf Taster Sessions
On Mondays, golf Taster Sessions take place on the Millstatt golf course.
Until 6th July: 5pm to 6pm, from 13th July to the end of the season: 4pm to 5pm
Please register by Sunday at 2pm, at reception (fee € 6.00 per person)

Green Free Discount
On the Millstatt 18-hole golf course, as well as the Bad Kleinkirchheim 18-hole golf course you can play with a 20% green fee discount. Simply notify staff when booking, that you are a guest here.

Golf Lessons
The Golf-Pro Paul Thompson will support you with your first swings or gladly help you to improve your handicap.

Indoor pool
The children's swimming pool is located in the basement of the hotel and is open daily from 8am to 8pm. Temperature: 30° C, Depth: 60 cm.
We ask that parents do not leave kids unattended in the pool area.
Outside of the kid's club, there will be no supervision by our childcare supervisors.
Non-swimmers and unsupervised children will not be allowed to the indoor pool

Your “animal companions” are of course welcome here (except for the restaurant and wellness area). Cost € 10.00 per night, without food.

Our “Himmelreich” (heavenly kingdom) is located on the 3rd floor and is accessible from the sauna area by taking the lift. It is a place of relaxation with a salt lounge, library, tea bar and a Celtic tree circle. Enjoy the peace, let the senses wander and feel nature in a completely new way. Relax with massages, body and facial treatments, as well as manicures (for a fee). Arrange an appointment for your chose well-being treatment at reception.

Hydro-Jet Underwater Massages in the Himmelreich
• Relaxing whole or part body massages through targeted water power.
• In full clothing - without getting changed, without a subsequent shower.
• Simple Operation
The Wellsystem Relax_Plus is pure relaxation for body and soul. The Wellsystem Relax_Plus owes its soothing effect to the unique combination of water, warmth and power. The water bubbles in uniform movements on the underside of a natural rubber lying surface and massages the body from head to toe.

Included services
As a special service for our guests, we offer you the following included services as part of the regular half-board package:
• Breakfast buffet (daily from 7.30am to 10am)
• In Summer: Midday snack (daily from 12pm to 1.30pm)

• From September: afternoon snack (daily from 2.30pm to 4pm).
• Self-serving children's juice bar (in the children's club)
• Children's regulars table with supervision
We ask for prior registration for the kid's club.
• Evening meal (daily from 6.30pm to 8.20pm)

A non-usage of the included services cannot be claimed.

Childcare for children from 3 years of age 5 days a week is included in the price and provides plenty of fun, games and variety. The weekly programme has been designed flexibly and is adjusted to the age of the children in the hotel. Please find details about the kid's programme on the notice board at the kid's club.

Children's regulars table
At lunchtime at 12:30am and in the evenings at 6pm there is the Burgstaller kid's table.  Your children will eat together with childcare supervisors. We ask for prior registration for the kid's club. Of course, your kids can also eat with you and help themselves to the kid's buffet.

Credit Cards
You can gladly settle your bill with Visa, Master and Euro cards, bancomat/EC cards.

Culinary Delights
With our traditional Alpine-Adriatic cuisine, we offer you culinary experiences, that bring you joy and are good for your health. Much of the food is fresh from the field, from the herb and fruit garden and from our own farm. Where possible, we use local producers and regional products.

At the Familiengut, we operate an active and animal friendly farm. The Murboden cattle breeding is carried out in the form of mother animal husbandry. The more than 20 cows spend their summer on our alpine pasture and don't come to the pen at the estate until the end of October.

Packed lunches
If you're going on a hike or an excursion, we will gladly prepare a packed lunch for you. For each packed lunch, we charge € 9.00.

Massages & Cosmetics
Arrange your desired appointment for massages and cosmetic treatments at reception.

In our garden, there is a 12-hole minigolf course available for you. Golf clubs and balls can be found at reception.

Midday snack / Afternoon snack
Every day from 12pm to 1.30pm, there is a small snack on our dining patio available for you as a special service included in the price.

Thanks for not smoking in the restaurant area and in the rooms.

Car park
The hotels own car park can be found in the outbuilding. Please don't park in front of the hotel. This place is used by emergency vehicles (fire brigade, rescue) in the event of an emergency.

Pony Trekking
Pony trekking (with supervision and please always with a riding helmet, for children from 6/7 years of age), is a key part of our kid's programme. Riding helmets are available free of charge in the riding stables. We politely ask, that you do NOT enter the hotel and rooms wearing riding boots. Please leave these in the garage, opposite the hotel entrance.

Please arrange riding lessons directly with our riding instructor in the riding stables. We politely ask, that you do NOT enter the hotel and rooms wearing riding boots. Thank you.

Our reception staff will be happy to meet any special requests. Stop by or ring number 15 from your room. Reception is staffed from 8am to 6pm.

Sauna area (private sauna)
The sauna area (in the hotel basement before the kid’s indoor pool on the left) is free for you to use and we ask that you reserve your preferred time slot at reception.

• Finnish Sauna
• Outdoor Sauna in the Garden
• Steam bath with light therapy
• Relaxation room with music
• Infra-red Cabins
• Infra-red cabins with brine mist
• Sensory showers
• Direct access to garden

Adults and kids over 16 years of ages can relax in the sauna daily from 2pm to 8pm. We will gladly start up the sauna earlier. Please contact reception a good half an hour earlier.

In our region it’s normal to go into the sauna naked. If you would like to wear swimwear, please reserve a time slot outside of the regular times.

Guests of our hotel have free entry to the Sittlinger beach and park pool at the Lake Millstatt. Please collect the respective beach tickets from reception.

You are welcome to get the room key yourself from the key compartment at reception. The room key also locks the hotel door. If you go out and come back after 10pm, we ask that you take your key, as the entrance doors will be closed in the night.

We politely ask, that you do NOT enter the hotel and rooms wearing riding boots, hiking shoes or tennis shoes, but carry them in. Thank you.
Play Area
Our play area with plenty of play equipment is located in front of the café terrace.

For in-house conversations, select the required room number, for external phone calls, dial 0 and then the required number.

In-house Phone Numbers
Reception 15
Café/Bar 42
Massage/Cosmetics 43

Emergency Numbers
Fire Department 122
Police 133
Rescue 144

Country Codes
Austria +43
Germany +49
Slovenia +386
France +33
Switzerland +41
The Netherlands +31
Denmark +45
Belgium +32
Slovakia +421
Croatia +385
Hungary +36
Poland +48
Czech Republic +420
Italy +39
Spain +34

Our 2 sand courts are free for you to use. Please enter your tennis lessons into the booking diary at reception. Thanks for keeping your timeslots. We politely ask, that you do NOT enter the hotel and rooms wearing tennis shoes.

TV Set
All available radio channels and TV programmes can be found in the room folder.

We ask that you disclose any allergies or intolerances as early as possible at

We are a hiking hotel and offer weekly guided hikes. Details about these can be found at reception or read about in the morning post. Hiking maps, rucksacks and hiking poles can be rented free of charge from reception.

Laundry Service
If you would like to have your clothes washed, please give these to housekeeping or at reception (cost according to load).

Wake-up Call
The automatic wake-up call can be entered on your room phone as follows:
1. Pick up the phone
2. Dial 77
3. Enter the desired wake-up time in 24-hour mode as four digits (e.g. 0700).
4. Press #
5. Then listen for confirmation of the wake-up call.

Our hotel's Wi-Fi is free for you to use.
The password is: Familiengut

At our hotel bar you can get several types of cigarette (for a fee).